The Orwellian Bank of Sears
Cats: odd things|When I put money in a bank, the bank gives me interest. The bank also sends me monthly statements with my balance and interest payments.
When I make an overpayment on my Sears account to the tune of $63.28, they don’t send me monthly statements with the balance.
But at the anniversary of the overpayment, they do send me a statement. You would think that they would credit me with interest for keeping my money and earning interest on it.
But no. Sears deducts $25 from my $63.28. They call it a credit charge. According to the call centre worker contracted by Sears, the charge is clearly stated in the “small print” of my Sears contract. When asked what cost Sears incurs by keeping my money, the call centre employee replies that my money “takes up space.”
I couldn’t make that up.
Two and a half weeks ago, I asked for a cheque to refund the remaining money in the overpayment balance. I have yet to see it.
UPDATE: The cheque arrived one day after this post. Thanks Sears. I think.
September 6th, 2007 at 3:46 pm
Maybe they keep the money under the mattresses in their stores. Might be worth a look.
Shame on you for burdening them with your cash.
September 7th, 2007 at 3:48 am
Things like that make me. SO. ANGRY.
September 7th, 2007 at 6:38 am
I was going to make a stink, but from past experiences with the Stalinist monolith that is Sears I knew I would not win and I didn’t want to waste all the emotional energy over $63.
September 7th, 2007 at 10:02 am
There is lots of big bank shaking over here at the moment. The FSA (governing body for banks and stuff) has told all banks to pay back charges etc. cos it don’t cost £30 to cash a cheque. One business man has got back £12,500 from one bank for 5 years of overcharging. Now thats a result.
September 7th, 2007 at 10:05 am
Ro, tell that FSA man to get over here, stat!