I thought you might enjoy this email. I wrote it to our local bridge commission in the hope of obtaining a pay-in-advance pass to cross our city’s two lovely suspension bridges. They are promoting these passes as a replacement for tokens which will be banned in two months time. You’d might think they would make this sort of thing simple. And you might be wrong.

I’d like to purchase MacPass.

I came to your website today but discovered (after many attempts) that your application links for the MacPass are both broken.

So I called the 3100 number advertised on your website. There was a long message explaining the high volume of calls and many other details about why it is important to get your MacPass. But the message gave no opportunity to purchase the said MacPass and no opportunity to speak to a MacPass customer service representative. Nor did it reveal a number to contact such a representative.

The message went to some length to state that the easiest way to get a MacPass was through the website (with the broken links). The message was followed by a beep. Then it disconnected.

The last time I made the journey to your office to purchase my MacPass in person, I was informed that the one individual equipped to sell the MacPass was on her lunch hour. No one else in the office could handle this issue. I would have to come back at another time.

Out of curiosity, is it actually possible to purchase MacPass from your commission? Or am I just missing the punchline of this Orwellian joke?

I would be grateful for any assistance you could provide in helping me purchase my MacPAss.

Thank you.

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