Sons of Maxwell launches guerrilla warfare on “customer service” industry
Cats: Uncategorized, music|Last year, the band Sons of Maxwell sat on a United Airways plane and watched as baggage handlers destroyed their $3500 guitar.
When they sought compensation through customer service, they were stonewalled. Over and over again.
How many of us know that feeling.
So the band got even.
They wrote and produced a brilliant little tune called United Break Guitars. In it, they explain the common frustration of dealing with customer service people who stonewall the customer.
They posted it to YouTube and their song and story went viral.
United Airways ended up with mud on its face. Big time.
And Sons of Maxwell performed a customer service for all of those who have ever been treated like dirt by the “customer service” industry.
GT salutes you Sons of Maxwell.
July 17th, 2009 at 12:54 pm
I saw a story about them somewhere online and I thought that the video was hilsrious. Good for them.
July 18th, 2009 at 1:45 am
The last time I trusted an airline was when Wilbur and Orville did a “rock, paper, scissors” to decide who went first. I has been down hill from there. The only innovation that they have come up with since then is in-flight drinks and even these are watered down. Every airline should advertise their services with a ratio number. X amount of people have flown with us and not died & X amount of people have flown with us and not been driven to strangle one of our customer service representitives! I’m certain they could put a good spin on this even if the FAA insisted on accuracy. And let’s face it, these doorknobs aren’t losing any money anyway; like P.T. Barnum said, “There is one born every minute!”
Forgive my rant, but I do not now, nor have I ever, had anything good to say about flying. I will never enter a vehicle that I can’t walk away from should it break down. I find this to be a good “rule of thumb”.
Doc
July 21st, 2009 at 10:12 am
There is a book by Bill Price and David Jaffe titled “The Best Service is no Service” The book is geared to businesses to improve customer satisfaction. What the authors of this book are suggesting is that customers should be so satisfied with whatever product or service they are receiving that that no customer service should be necessary. What a Utopian idea. I would like to write a book simple titled “No Customer Service” because unlike Bill and David I believe there is no such thing as customer service period. I say I would like to write a book because at retirement age I have experienced enough lack of customer service including everything from cell phones to church funerals and even from the Human Resource Department where I am presently employed. I wish I were musically talented so that I could sing about it like the Sons of Maxwell. Kudos to them.
July 21st, 2009 at 2:35 pm
I’m sorry, I’m confused, Pete Townsend got a jog as a baggage handler?