Comments on: Sons of Maxwell launches guerrilla warfare on “customer service” industry http://www.giftedtypist.com/2009/07/17/sons-of-maxwell-launches-guerrilla-warefare-on-customer-service-industry/ this is not blogging; this is typing Tue, 09 Mar 2010 02:17:10 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Cormac Brown http://www.giftedtypist.com/2009/07/17/sons-of-maxwell-launches-guerrilla-warefare-on-customer-service-industry/comment-page-1/#comment-7172 Cormac Brown Tue, 21 Jul 2009 17:35:44 +0000 http://www.giftedtypist.com/?p=993#comment-7172 I'm sorry, I'm confused, Pete Townsend got a jog as a baggage handler? I’m sorry, I’m confused, Pete Townsend got a jog as a baggage handler?

]]> By: Gary MacLeod http://www.giftedtypist.com/2009/07/17/sons-of-maxwell-launches-guerrilla-warefare-on-customer-service-industry/comment-page-1/#comment-7160 Gary MacLeod Tue, 21 Jul 2009 13:12:21 +0000 http://www.giftedtypist.com/?p=993#comment-7160 There is a book by Bill Price and David Jaffe titled "The Best Service is no Service” The book is geared to businesses to improve customer satisfaction. What the authors of this book are suggesting is that customers should be so satisfied with whatever product or service they are receiving that that no customer service should be necessary. What a Utopian idea. I would like to write a book simple titled "No Customer Service” because unlike Bill and David I believe there is no such thing as customer service period. I say I would like to write a book because at retirement age I have experienced enough lack of customer service including everything from cell phones to church funerals and even from the Human Resource Department where I am presently employed. I wish I were musically talented so that I could sing about it like the Sons of Maxwell. Kudos to them. There is a book by Bill Price and David Jaffe titled “The Best Service is no Service” The book is geared to businesses to improve customer satisfaction. What the authors of this book are suggesting is that customers should be so satisfied with whatever product or service they are receiving that that no customer service should be necessary. What a Utopian idea. I would like to write a book simple titled “No Customer Service” because unlike Bill and David I believe there is no such thing as customer service period. I say I would like to write a book because at retirement age I have experienced enough lack of customer service including everything from cell phones to church funerals and even from the Human Resource Department where I am presently employed. I wish I were musically talented so that I could sing about it like the Sons of Maxwell. Kudos to them.

]]> By: Doc http://www.giftedtypist.com/2009/07/17/sons-of-maxwell-launches-guerrilla-warefare-on-customer-service-industry/comment-page-1/#comment-7150 Doc Sat, 18 Jul 2009 04:45:23 +0000 http://www.giftedtypist.com/?p=993#comment-7150 The last time I trusted an airline was when Wilbur and Orville did a "rock, paper, scissors" to decide who went first. I has been down hill from there. The only innovation that they have come up with since then is in-flight drinks and even these are watered down. Every airline should advertise their services with a ratio number. X amount of people have flown with us and not died & X amount of people have flown with us and not been driven to strangle one of our customer service representitives! I'm certain they could put a good spin on this even if the FAA insisted on accuracy. And let's face it, these doorknobs aren't losing any money anyway; like P.T. Barnum said, "There is one born every minute!" Forgive my rant, but I do not now, nor have I ever, had anything good to say about flying. I will never enter a vehicle that I can't walk away from should it break down. I find this to be a good "rule of thumb". Doc The last time I trusted an airline was when Wilbur and Orville did a “rock, paper, scissors” to decide who went first. I has been down hill from there. The only innovation that they have come up with since then is in-flight drinks and even these are watered down. Every airline should advertise their services with a ratio number. X amount of people have flown with us and not died & X amount of people have flown with us and not been driven to strangle one of our customer service representitives! I’m certain they could put a good spin on this even if the FAA insisted on accuracy. And let’s face it, these doorknobs aren’t losing any money anyway; like P.T. Barnum said, “There is one born every minute!”

Forgive my rant, but I do not now, nor have I ever, had anything good to say about flying. I will never enter a vehicle that I can’t walk away from should it break down. I find this to be a good “rule of thumb”.

Doc

]]> By: cdp http://www.giftedtypist.com/2009/07/17/sons-of-maxwell-launches-guerrilla-warefare-on-customer-service-industry/comment-page-1/#comment-7146 cdp Fri, 17 Jul 2009 15:54:30 +0000 http://www.giftedtypist.com/?p=993#comment-7146 I saw a story about them somewhere online and I thought that the video was hilsrious. Good for them. I saw a story about them somewhere online and I thought that the video was hilsrious. Good for them.

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